posted on 19th May 2022 17:39
Heathrow Airport published results for the first quarter of 2022. Financially, they made a loss of 191 million GBP (compared with 307 million GBP in the same quarter last year).
Passenger numbers were 9.7 million, compared with 1.7 million in the first quarter of 2021. This was probably a factor contributing to customer service results which were less good - the ASQ rating was 4.13 (out of a possible 5.0) compared with 4.25, the ‘excellent’ or ‘very good’ scores dropped from 81 % to 79 %, departure punctuality fell from 82.5 % within 15 minutes to 72 %. Satisfaction with security queuing fell from 98.3 % to 95.0 %.
Heathrow Express revenue at 14 million GBP was about half a normal the first quarter figure: the comparative notes this was 1,300 % up on the 1 million GBP recorded in the first quarter of 2021. Other rail income – Heathrow’s revenue from the Piccadilly Line extension to Terminal 5 – was down from 3 million GBP to zero. Parking revenue was up from 11 million to 20 million GBP.